The Cruise industry is highly competitive, and digital transformation is becoming more and more an asset for differentiation.
Cruise ships seek every day how to achieve a spectacular passenger experience, and Beyond Technology has the most innovative solution at your fingertips.
A cruise line can improve revenue through digital transformation
Passenger pain points
- Passengers must queue to order a drink, snacks, or buy a gift for their partner or children.
- Many times, they wait in long lines to enjoy an attraction on the ship, without knowing that there are other alternatives that are not so crowded at that time.
- On large cruises, it is difficult to find your way around and you can get lost for the first 2 or 3 days.
- When trying to make a reservation for an excursion or a specialty restaurant on board, many times there is no place and there is no waiting list, nor is there a notice if there was a cancellation, or a recommendation for an alternative where there is availability.
- They find out about offers and promotions only if they see them on the TV channel in their cabin or if they happen to pass by the retailer where the promotion is.
- They almost always have a bad experience or many limitations using the Internet on board.
Cruise lines need support to determine:
- Using passenger preferences and wishes to upsell and resell additional products and services.
- Differentiate yourself from other cruise lines.
- Create new sources of income.
- Provide the best passenger experience in the industry.
Wondering how you can effectively collect wishes, preferences, and feedback from your customers? We provide you with a great tool that delivers you the insight you are looking for in no time.
When passengers browse in the App, we can infer what they want and even when they want it.
You don’t need Internet to communicate with passengers, your intranet does it all, also you can boost your WiFi network.
New Revenue Streams:
Capitalize on the multimedia space of your network for commercial and advertising partnerships.
It’s up to you to decide the ratio between displaying your news, entertainment, and third-party ad campaigns that allow you to monetize your network.
Become a loved brand through a fully branded user experience, premium service and various ad formats tailored to your needs.
Greet passengers and employees when they enter the ship.
Make sure that employees or passengers do not enter prohibited areas.
Locate your employees at all times for work optimization.
Know online when an event, restaurant or attraction is very crowded with long lines and be able to suggest others that are not so busy.
The passenger can build a route using the ship's maps, to get where they want to go.
Order a drink or a snack through the App and have it delivered to you from the nearest bar or restaurant.
With so many attractions on board, ships are a fun way to spend a holiday. However, they can be difficult to navigate. Improve your passenger experience by providing turn-by-turn location services within the ship, locate them to take their orders exactly where they are from the nearest bar/restaurant, inform them from offers nearby and increase dramatically your upsell.
Redefine Access points network architecture and improve signal everywhere.
Limit to a VIP Internet package, define a certain number of packages to sell, assuring better downlink and uplink speeds.
Reduce support calls and troubleshooting thanks to our
Ensuring great internet speed is a big challenge when you are in the middle of the ocean. Reduce latency and get the most out of your bandwidth with our self-healing technology.
Do online surveys.
Monitor user visits and download times.
Get traffic patterns of customers or employees and where they are congested.
Automated Wifi Network:
A fully automated network, which in many cases repairs and optimizes itself and requires little maintenance and management, which produces significant savings in time and human resources.
From making surveys, improving payments and reservations, to better understanding your customers and optimizing your network. Beyond Technology helps you to build the most advanced and amazing customer experience in the industry.
Transform your passenger experience from GREAT to AWESOME!
Beyond can help!
Identifying and developing digital solutions such as:
- Disruptive and attractive messages (photos and video) to increase sales and build loyalty.
- Precision offers based on passenger preferences.
- New source of income: sell advertising to your providers.
- Push notifications by location.
- Passengers can find their way just like on Google Maps.
- Locate where your passengers are to provide bar service, food, etc.
- Control who has access to all areas of the ship, including employees.
- Data analysis.
- Managed, optimized and self-healing Wi-Fi network with AI.